Frequently asked questions
Answers for buyers and engineers on quotations, specifications, documents, shipping and services. Anything specific to an order is confirmed in writing per enquiry.
25 questions in 6 topics
Ordering & RFQ
Requesting quotations, quantities and commercial terms.
01How do I request a quotation?
Use the Request a Quote form, or the Request a quote button on any product page — the product is then pre-filled. You can also email info@1quantum.co.
02What should I include in my request?
The more complete the request, the more accurate the quotation. Helpful details are:
- Product, grade or designation, and the standard it must meet
- Dimensions — for example thickness × width, coil inside diameter and coil weight
- Quantity and unit
- Destination country and port or city, and the required delivery date
- Drawings, datasheets or previous test documents, if available
03Can I request several products in one enquiry?
Yes. Add each product to your request from the product pages, or list several items in the Request a Quote form. Each line can carry its own grade, dimensions and quantity.
04Is there a minimum order quantity (MOQ)?
Minimum quantities depend on the product, grade and manufacturer, and are confirmed for each enquiry.
Confirmed per enquiry05Which payment terms do you accept?
Payment terms are agreed with each quotation.
Confirmed per enquiry06Can I order samples before a full order?
Please ask in your enquiry. Whether samples are possible depends on the product and manufacturer.
Confirmed per enquiryProducts & specifications
Product range, grades, standards and published data.
07Which products do you supply?
The range covers cold-rolled and hot-rolled steel coils, grain-oriented (CRGO / GO) and non-grain-oriented (CRNGO / NGO) electrical steel, special, die & tool steel and construction rebar, aluminum, copper and non-ferrous alloys, metallurgical and industrial machinery, mechanical parts, bearings, wire ropes, metal structures and hardware.
08What is the difference between CRGO and CRNGO?
CRGO (grain-oriented) electrical steel has its crystal structure aligned with the rolling direction, giving low core loss along that direction — it is used mainly for transformer cores. CRNGO (non-grain-oriented) has similar magnetic properties in all directions and is used for rotating machines such as motors and generators.
09Can you supply to a specific grade or standard?
Send the grade designation and the standard it must meet. Availability, the matching manufacturer grade and any deviations are confirmed for each enquiry.
10Why are some product specifications not shown on the website?
Product data is published only after it has been supplied and approved. Where a page shows “On request” or “To be supplied”, please send your requirement — we will reply with the specification available for your enquiry.
11Where does the electrical steel reference data come from?
The CRGO sample values shown on some pages are taken from a manufacturer’s technical manual (Baosteel grain-oriented electrical steel) and are labelled as reference data. They are not guaranteed values for a specific order.
Documents & quality
Certificates, datasheets and inspection.
12Do you provide mill test certificates?
Mill test certificates and inspection documents are available on request where supplied by the manufacturer. Please mention the documents you need in your enquiry.
13Where can I find datasheets and catalogues?
Published documents are listed in Technical Resources. Documents that are not yet published can be requested from the same page or with your enquiry.
14Which certifications do you hold?
Certification details are not yet published on this website. Please ask for the documents relevant to your product and market.
15Can third-party inspection be arranged?
Please state any inspection requirement in your enquiry, including the inspection body if you have one.
Confirmed per enquiryShipping & export
Markets, Incoterms, lead times and packing.
16Which markets do you export to?
Products are exported directly from China to India and other overseas markets. Tell us your destination country and port or city, and we will confirm what is possible.
17Which Incoterms do you offer?
The Incoterms rule is agreed with each quotation, based on the destination and your preference.
Confirmed per enquiry18What are typical lead times?
Lead time depends on the product, grade, quantity and destination, and is stated in each quotation.
Confirmed per enquiry19How are coils and other products packed?
Packing depends on the product and the manufacturer’s standard export packing. If you have specific requirements — for example coil eye direction, maximum package weight or marking — include them in your request.
Services
Installation and maintenance.
20Which services do you offer?
General mechanical equipment installation, and maintenance of electronic and mechanical equipment, excluding special equipment.
21What does “excluding special equipment” mean?
Special equipment is a defined group of higher-risk equipment — such as boilers, pressure vessels, pressure piping, elevators and lifting machinery — that requires separately licensed organisations for installation and maintenance. It is not part of the service scope.
22Where are services available?
Service locations have not been published yet. Please send the site location with your request.
Confirmed per enquiryCompany
Office, contact and languages.
23Where is your office?
Room 601, Liantai Building, No. 3, Zizhu 6th Road, Zhulin Community, Xiangmihu Street, Futian District, Shenzhen, China.
24How can I contact you?
Email info@1quantum.co, or use the contact form. For quotations, the Request a Quote form captures everything needed.
25Which languages is the website available in?
The website is built to support several languages. The languages available at launch will be listed in the language selector.
No questions match “”
Try a shorter term, such as a product name or a word like “certificate” or “lead time” — or send your question directly.
Once approved, these visible questions and answers can be marked up as FAQ structured data.
Choose the quickest route
For anything about a specific product, quantity or destination, a written enquiry gets the most accurate answer.
Request a Quote
Products, grades, dimensions, quantity and destination — with attachments.
Start an RFQ GeneralContact form
Questions about products, documents, shipping or partnership.
Send a message Emailinfo@1quantum.co
Write to the team directly, attaching drawings or specifications.
Write an email